Senior Cloud Engineer

In a Nutshell:

Gaditek is headhunting a highly responsible, independent and disciplined senior cloud engineer to join our team of technical support engineers. We are looking for some who is able to empathize with customer needs and offer extraordinary Technical Support to our customers.

In this role, you will be in close coordination with other globally distributed teams. Adjusting to our data-driven culture, you will measure the effectiveness of your work and strive for continuous improvement.

Why is this role important for Gaditek's work?

GADITEK’s mission is to support its brands with the right talent so they can take us to new levels of excellence in existing and non-existing areas; and in the process, make themselves more valuable and relevant in the marketplace.

This role is the backbone of our operations as ultimately, you are the face of the company and the person our customers' trust. We rely on cloud engineers to provide timely and accurate solutions to customer’s technical problems, create a great customer experience with the brand, retain them and turn them into raving fans and evangelists.

Once you are here, you will:

  • Provide the best support and solutions to our customers through tickets, chat, phone, emails, Slack, Skype, etc.
  • Perform complex web migrations and support junior coworkers with their migration processes.
  • Help customers with application load tests and application upgrades, etc.
  • Convert complex chat queries of customers to tickets when needed.
  • Monitor and react to different abuse reports (Slack and emails, etc.) in close coordination with different teams.
  • Apply analytical skills and problem-solving techniques to understand and fix customer issues while keeping customers up to date.

What does Gaditek offer you?

GADITEK is a new age technology company that is focused on just one thing: keeping you relevant in the market. We work hard. Harder than most other places of work in the same hours. But we also purposefully find ways to allow our teams to enjoy work together. As a result, we’re among the best companies to work for in Pakistan with a plethora of benefits and an amazing culture.

Working with us, you will never have to worry about being left behind in the market or losing your market value. You will always remain market competitive, work on challenging new projects that require you to put your knowledge and experience to create amazing solutions that you’re proud of and which help us go to new places.

Relevant Experience:

  • 2-3 years of experience in the field
  • Strong technical background with a good understanding of the hosting industry specifically related to PHP (Wordpress, Magento, etc.) and its underpinnings (Linux, Nginx, Apache, MySQL, etc.)
  • Basic knowledge of cloud infrastructure environments (like AWS, GCE, etc.)
  • Experience as a developer is a plus.
  • Empathy. You can feel other people pains and are not oblivious to them and use that to drive meaningful conversations that alleviate their problems.
  • Team player. You are functional across cultures and mediums. You can identify what drives people.
  • Strong written and verbal communication skills. Remote experience is preferable.
  • Strong Analytical and troubleshooting skills.

Application instruction

To apply, please submit your resume, cover letter and any relevent work samples

Apply For This Job